The WPOA announces the WPOA Support Team. The system is an online tracking system for every complaint, issue, or question that a member has.
First, this is not mandatory. If you choose to contact your union rep face to face, by text, email, or phone, that is perfectly fine and acceptable. This new system merely allows for you to describe the issue and track its progress.
To start an issue you may do either of the following:
1. File an online issue by clicking the support tab on our website, or www.warrenpoa.com/support. The tab for the mobile app is coming soon. You can also view the Knowledge Base which is a list of the common questions asked by members. This allows for instant responses.
2. Send an email to Support@warrenpoa.com. Include your name and any and all of the details pertaining to your issue or question.
Why did we develop this concept? For several reasons, but first and foremost to make sure that all issues are being addressed in a timely manner. The system allows for transparency among the WPOA Executive Board and reminders are automatically programmed to alert where there is a delay. Second, it allows for better communication between the members and the union on their particular issue.